kocok arisanPrivacy Policy

This page describes what we collect when you use kocok arisan and how we keep that data protected. We collect information only for account operations, payment processing, and service compliance. We do not sell your data to advertisers or share it beyond the processors listed here.

Our commitment is transparency. We handle your personal information the same way across all markets—whether you access kocok arisan from Jakarta, Surabaya, or through a mobile app. Your data remains subject to local law; if your jurisdiction has stricter rules than ours, those rules apply.

What We Collect and How We Use It

When you open an account on kocok arisan, we collect your legal name, date of birth, email address, and phone number. We also collect identity documents (national ID or passport) and proof of residence to meet verification requirements. This information is used only to confirm your identity and set up your account.

Payment and Transaction Data

We collect payment method details—such as the bank account, card number, or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) you use—and transaction history. We retain this data to process deposits and withdrawals, prevent fraud, and meet regulatory requirements. Our payment processors (banks and e-wallet providers) also retain copies on their side according to their own policies.

Gaming and Account Activity

We log your account activity: games played, bets placed, deposits and withdrawals, and account settings changes. This record helps us resolve disputes, detect fraud, and improve our service. We retain gaming logs for 3 years unless local law requires longer retention.

Device and Network Information

We collect your device type, browser, IP address, and approximate location (city level only, for fraud detection and service availability checks). We do not track your precise location. This data helps us keep kocok arisan secure and detect unauthorized account access.

Note: We do not use cookies for tracking across other websites. Our cookies are session-only and used only to keep you logged in during your visit.

Third-Party Processors and Data Sharing

We use third-party services for payment processing, identity verification, and cloud hosting. These processors have signed data protection agreements and are instructed to use your data only for the specific service they provide.

We do not share your data with sports leagues, betting syndicates, or marketing companies. We share data with law enforcement only when required by court order or applicable law.

Your Rights and Data Protection

You have the right to request a copy of the personal data we hold on you. You can update your email, phone number, and address in your account settings. You cannot change your legal name or date of birth once verified; contact our support team if an error was made during account creation.

You may request deletion of your account. When you do, we delete personal data after 90 days, except for transaction records required by law (typically 5–7 years). We keep these records for tax, fraud prevention, and regulatory purposes, not for marketing.

Data Breach Notification

If we discover unauthorized access to your personal data, we notify you within 24 hours via email. We also notify relevant authorities as required by law. Our servers are encrypted and monitored 24/7 to detect and prevent breaches.

Updates and Contact

We update this policy when our practices change. Changes take effect when posted on this page. Continued use of kocok arisan means you accept the updated terms.

If you have questions about your data or this policy, contact our support team. We respond to data requests within 30 days. Your data is important to us; we treat it with the same care we apply to all aspects of kocok arisan operations, whether you are playing live blackjack, betting on Piala AFF football, or withdrawing via your preferred payment method.

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